FREQUENTLY ASKED QUESTIONS
- Our retail store is located at 33 Kearny Street between Market and Post, San Francisco, C.A. 94108.
- We are open 7 days a week. Our store hours are 9:30 a.m. to 7:00 p.m.
- If you have any questions, please contact us at 415-392-1100.
- We accept all major credit cards & PayPal
- All orders are subject to management review and approval and if found to be invalid due to any reason, are subject to cancellation by management.
- We reserve the right to cancel any international orders that do not meet our verification standards.
- Please note that prices change frequently, and we cannot offer price protection on any product that has already been shipped to you.
- All new equipment is covered by the manufacturer's US warranty. Certain equipment is also covered by a “passport warranty” or worldwide warranty.
- We do not sell gray market equipment.
- If your equipment needs service during the warranty period you may send it to us and we will forward it to the manufacturer or you may send it yourself to an authorized service center.
- We offer a 30-day parts and labor warranty on our used equipment.
- Repairs are guaranteed for 30 days from the time you receive your serviced equipment.
- During liquidation, all sales are final.
If you have any questions or need help ordering by mail, please contact us at (415) 392-1100.